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Audit of multi-million dollar state IT spending will proceed

Madison, Wis. — The Joint Legislative Audit Committee voted unanimously to authorize an audit of troubled information technology system projects in state agencies.

The 6-0 vote came after several hours of testimony on Wednesday from state auditors and agency personnel confirmed the state has lost millions of dollars that cannot be recouped.

Large-scale projects in several agencies have been plagued by varying problems, including delays in implementation, operational problems upon implementation, and cost overruns. The agencies affected include the Department of Transportation, the Department of Revenue, the University of Wisconsin System, and the State Elections Board.

For example, a $14 million contract for a voter registration database, which represents the development of an entirely new system, is not on schedule, resulting in the failure to meet at least one federal deadline. The Elections Board is administering the contract.

The audit comes as state IT spending has more than doubled in the past seven years. The current estimate of annual IT-related expenditures exceeds $740 million, compared to the $320.5 million spent in 1998-99.
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State auditor Janice Mueller said the state has lost millions of dollars, but she could not attach a precise figure to the state's problematic technology implementation. "How many projects have failed and how much money can't be recouped is unknown at this time," she said.

The scope of the audit is along the lines of recommendations submitted by Mueller. It will include:

• An inventory of projects in progress in each executive branch agency. The inventory is to identify project budget and scope, start date, and expected completion date.

• An inventory of projects completed at each executive branch agency in Fiscal Year 2003-2004 and FY 2004-05, identifying total expenditures and whether the project was completed within budget and according to schedule.

• Case studies of selected major projects to identify the nature of problems that have occurred and the reasons for them.

• A review of the effectiveness of oversight structures established in state law as well as current contracting procedures that pertain to IT projects, including mechanisms employed by other states.

• Mueller isn't sure how long the audit will take, but was directed to complete it in time for the start of the legislature's budget deliberations in early 2007.

Comments

john doe responded 2 years ago: #1

the $740 million figure seems way, way high. Yes, there are a number of large expensive projects out there, but every report I have seen shows IT spending down from its height of $400M around 2000

concerned citizen responded 2 years ago: #2

This audit is a long time in coming. The waste in state IT expenditures is enormous.

While it is a good idea to look at other state models, the auditors shouldn't neglect to look at the many IT successes in its own back yard. There are examples in Wisconsin of major IT projects that are not only successful, but models that other states attempt to emulate.

The judicial branch has one such project in the Consolidated Court Automation Programs (CCAP). There are others. These types of projects don't make the press because the don't waste huge amounts of money, and because they simply work properly and efficiently.

IT Consultant responded 2 years ago: #3

As long as the state continues to award contracts to these mega-consultants such as Accenture this trend will continue. There is no incentive for them to finish on time or budget. Their partners are incented to grow revenue any way they can, and many of them base their entire career and retirement on just one of these large state contracts. State employees believe they're playing it safe by going with the large firms ( 'no one ever got fired for choosing IBM' ), and they don't have the fortitude to stand up to these firms. There are plenty of mid-market consulting firms that continually deliver high quality work, on time, and on budget.

IT Professional responded 2 years ago: #4

As long as cost is the prime focus while implementing projects, failures will continue. Selecting products based on functionality, using project managers and project team members with experience with the product and paying market rates/salaries, will go a long way toward ensuring project success. You can't get away with cutting corners.

IT Consultant responded 2 years ago: #5

I agree with the cost comments. The state is unwilling to pay an acceptable wage for IT contractors who are responsible for implementing many of these projects. Have you seen the hourly wage scale the State has issued? They want to pay $32/hr for programmers, and $50/hr for senior project managers! That's absurd. Only the off-shore and lowest-tier firms can meet those rates, so as the saying goes, you get what you pay for. And then we taxpayers have to foot the eventual bill to clean up their mess. I've been in favor of a bill that requires the majority of state IT dollars be spent on firms that have offices in the state and these contractors must have permanent residences in the state, so our tax dollars are not being sent out-of-state, and worse yet, out of the country, for extremely low quality work and no accountability.

state borg responded 2 years ago: #6

The auditors should look at what approaches have been successful in terms of technical architecture, policy, and results in some agencies and build on that success. A key success factor is management committment to maximize reuse of major infrastructure components that are easy to integrate out of the box using investments in long term staff skills, and avoid idealistic silo solutions that will require expensive guru consultants and custom integration.

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